Support

GrandBirr Market

Need help with the app? Start here, or contact us directly at the bottom of this page.

Account & sign-in

• You can sign in with Apple, Google, or email and password.
• To delete your account and data, go to Settings → Delete Account inside the app. This is permanent.
• If you're signed out unexpectedly, just sign back in with the same method you used to register.

Orders & delivery

• Track an order's status from the Orders tab in the app.
• Payments are processed securely through Chapa; GrandBirr never stores your card or mobile-money details.
• For an issue with a specific order (wrong item, delivery delay, damaged product), contact us with your order ID.

Selling on GrandBirr

• Vendors can register a store from within the app; new stores are reviewed before approval.
• Payout and store questions can be sent to the email below.

Contact us

For anything not covered above: mahdinurazaman@gmail.com